Technology
BT email DOWN – baffled customers locked out in mystery outage
BT email services appear to have stopped working for some users in a mystery outage.
Thousands of users have complained that they can’t access their emails.
BT email users are unable to log on[/caption]
Online outage tracker Down Detector has logged a huge number of reports from frustrated users.
According to a live chart, the outage began at just before 3pm UK time.
The bulk of reports relate to BT email services, though some users have complained about their BT internet too.
Unsurprisingly, angry users have flocked to Twitter to complain about the outage.
The issues appear to have started at around 3pm UK time[/caption]
One irate BT customer wrote: “Why can’t I sign into emails? Second time in as many weeks. What’s going wrong?”
Another said: “Keep getting ‘something went wrong’ messages when trying to log in.
“Password and email address are correct. No-one answering online chat. Please advise.”
BT hasn’t published an official statement, but the support Twitter has responded to some users.
One response reads: “We have identified a fault and are working on it.
“Can you check it again in an hour please? Sorry for the inconvenience.”
We’ve asked BT for comment and will update this story with any response.
More to come…
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