Technology
Urgent PC recall issued after parts ‘start MELTING and catching fire’
ASUS has issued an urgent product recall after multiple reports that its motherboards were melting and catching fire.
Reports on social media emerged that laptops powered by the Z690 Hero motherboard were burning and producing smoke during normal use.
GettyAsus has issued an urgent recall of a motherboard used in high-end gaming laptops[/caption]
The Z690 is a powerful motherboard used in high-end gaming laptops.
The motherboard is the main circuit board inside a computer that connects its different parts together.
Customers began reporting issues with the Z690 surfaced in December on Reddit and other forums.
On December 29, Asus issued a recall on the product in what the company is calling a “replacement program.”
In a statement, Asus blamed the faults on the Z690’s capacitors, a component that stores electrical energy.
“In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage,” the Taiwanese tech giant said.
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“The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
“You can identify your part number by referring to the product packaging.”
The firm said the issue only affects some 2021 units with part number 90MB18E0-MVAAY0 and serial numbers starting with MA, MB, or MC.
It added that there have been “a few incidents reported in North America” so far.
More to follow…
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