Why are Fitbits being recalled?

MORE than 1.7 million Fitbit Ionic Smartwatch were recalled on March 2, 2022.

A million have been sold in the US and a further 693,000 were sold internationally between its September 2017 launch date and December 2021 before production was halted.

ReutersFitbit Ionic Smartwatch users were told to stop using the model immediately on March 2[/caption]

Why are Fitbits being recalled?

At least 115 people complained about the lithium-ion battery inside the Fitbit Ionic Smartwatch overheating.

International complaints totaled 59 and 40 of those customers reported burn injuries.

The Consumer Product Safety Commission reported that 79 US customers complained of burns risk (two third-degree and four second-degree).

How do I know if my Fitbit was recalled?

The March 2 recall (no. 22-089) is for the Fitbit Ionic Smartwatch only. 

Fitbit Ionic Smartwatch has the following features:

Fitbit is printed on the front of the Ionic Smartwatch

1.4-inch color LCD screen

Sold with a polyurethane band 

Model number (FB503) is on the back of the device near where the band attaches:

Ionic FB503CPBU slate blue/burnt orangeIonic FB503GYBKI charcoal/smoke grayIonic FB503WTGY blue gray/silver grayIonic FB503WTNV Adidas ink blue/silver gray

FitBitConsumers should contact Fitbit to arrange pre-paid packaging to return the smartwatch[/caption]

What should Fitbit Ionic users do next?

Users should stop using the model immediately.

They should also contact Fitbit for a refund.

How can I get a refund?

Consumers should contact Fitbit to arrange the delivery of pre-paid packaging to return the smartwatch.

You can call Fitbit toll-free at 888-925-1764 or visit www.fitbit.com and click on “Product Help” at the bottom of the page for more information.

Once the watch has been received by Fitbit, a refund of $299 will be issued.

Customers can also get a 40 percent off the future purchase of a Fitbit device.