Why is my Nintendo Switch saying this user cannot play this software?

Seeing the error message “This user cannot play this software” on your Nintendo Switch can be frustrating, especially when you’re excited to dive into a game. This message usually appears due to account restrictions, licensing issues, or console settings. Don’t worry—there are several ways to resolve this issue, depending on what’s causing it.

Understanding the Error

When you purchase digital games from the Nintendo eShop, they are tied to the Nintendo Account that made the purchase. This error often arises when a different user on the same console tries to access the game without the necessary permissions.

Possible causes for this issue include:

• Playing a game purchased by another user without linking to the owner’s account.
• Attempting to access a game on a console that is not set as the primary console for the purchasing account.
• Internet connection issues preventing license verification.
• Parental controls restricting game access.

Fixing the Issue

1. Set Your Console as the Primary Console

Each Nintendo Account can have only one primary Switch console. If the account that purchased the game has set another Switch as the primary device, digital purchases will require an active internet connection for verification.

To change the primary console:

1. On the current primary console, open the eShop and select your profile icon.
2. Scroll down and select Deregister Primary Console. (This will require you to log in again later.)
3. On the console you want to set as primary, log in with the purchasing account and open the eShop. This console will automatically become the new primary device.

2. Check Internet Connection

For secondary consoles (not set as the primary console for a Nintendo Account), an internet connection is required to verify software licenses. If your Switch is offline, the error may appear because it cannot check for required permissions.

Try these steps to reconnect:

• Go to System Settings > Internet and check if you’re connected to a Wi-Fi network.
• Restart your router or connect to a different Wi-Fi network if needed.
• Try launching the game again while online.

3. Use the Correct User Profile

If multiple users are set up on your Switch, ensure that the correct profile is selected. Only the profile that purchased the digital game has guaranteed access unless the primary console is shared.

To switch users:

• Close the software (press X while highlighting the game on the Home screen).
• Reopen the game and select the correct user profile.

4. Disable Parental Controls

Parental controls can restrict access to certain content. If a restricted user tries to open a game above their allowed rating, they might see this error.

To check parental control settings:

• Go to System Settings > Parental Controls.
• Adjust restrictions or enter the PIN to allow access.

5. Restore Game Licenses

Sometimes, license issues cause this error. Restoring game licenses may resolve it:

1. Go to the eShop and ensure you’re signed in with the purchasing account.
2. Scroll to Redownload and check if the game is listed.
3. Download or update the game if necessary.

When to Contact Nintendo Support

If none of the above methods work, you may need to contact Nintendo Support. Provide details like your Nintendo Account email, the game in question, and any troubleshooting steps you’ve already taken.

Conclusion

The “This user cannot play this software” error on Nintendo Switch is usually caused by primary console settings, user selection, or internet verification issues. Fortunately, by setting the correct primary console, checking network connectivity, and ensuring the right user is selected, you can restore access to your games quickly.

By following these steps, you can get back to gaming without restrictions. Happy gaming!