Teletext Holidays to face court action over coronavirus holiday refunds

TELETEXT Holidays is facing court action following claims that it has not done enough to refund customers for cancelled holidays during the Covid crisis.

Consumer watchdog the Competition and Markets Authority (CMA) has launched a legal battle against the company to get outstanding refunds owed to customers paid.

AlamyThe consumer watchdog is taking Teletext Holidays to court[/caption]

The CMA added that Truly Holidays, which owns Teletext Holidays, has also not done enough to ensure future refunds are paid within 14 days.

It follows an investigation launched by the regulator into Teletext Holidays in February this year.

Hundreds of people filed complaints for not being refunded for their package holidays that were cancelled due to coronavirus pandemic.

CMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly.

“After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.”

More to follow…

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